Starlet Franz

Work experience

Clarion Events – North America,  (Editorial, Media, Learning, Publishing)

2021 – 2026

Vice President, Content Operations

• Managed the Instructional Design team responsible for producing 1,600+ courses over four years. The team used Articulate Storyline 360, Rise 360, CenarioVR, video production, and AI-powered authoring tools to build content ranging from quick microlearning modules to full-length accredited programs.

• Defined the instructional strategy for all digital learning products—full-length eLearning, microlearning, and video-based courses—aligning content design with adult learning principles and real business objectives.

• Led enterprise LMS initiatives end-to-end: platform evaluation, vendor selection, legacy system consolidation, data migration, and global deployment. The result was a single, unified learning environment that replaced four separate platforms.

• Integrated Learning Experience Platforms (LXPs) with enterprise HRIS systems via API architecture (Headless Learning), creating seamless learning workflows and enabling better reporting and data connectivity.

• Worked closely with subject matter experts (SMEs) and cross-functional stakeholders to develop content that aligned with both learner needs and commercial strategy, positioning education as a revenue driver.

• Set up learning analytics dashboards and governance frameworks to track curriculum quality, learner engagement, completion rates, and training effectiveness using Kirkpatrick-aligned evaluation methods.

• Ran a 60-person cross-functional department. Introduced an operational framework that improved team productivity by 25% and reduced turnaround time on course development.

 

Director, eLearning Content Development

• Designed the instructional approach for the entire eLearning portfolio, applying ADDIE methodology to develop full-length courses, microlearning modules, and scenario-based simulations for professional audiences.

• Managed a $20M publishing and learning portfolio with full P&L accountability, steering digital platform strategy and content operations to improve both learner outcomes and revenue performance.

• Grew a niche Fire and EMS educational publishing line from $800K to $4M in revenue within two years by expanding course offerings and improving content quality.

• Launched a SaaS-based Learning Management System (LMS) built on a recurring revenue model that became the backbone of the organization's digital learning ecosystem.

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Lexipol (Praetorian Digital) Director, Online Learning & Accreditation

2016 – 2021

• Owned instructional design strategy for accredited online learning programs serving public safety professionals across the country, from needs analysis through curriculum development and digital delivery.

• Consolidated multiple legacy learning platforms into a single LMS following a merger—a complex project involving data migration, user training, and workflow redesign that ultimately simplified the learner experience.

• Tightened compliance governance around accreditation standards: improved documentation, internal controls, and audit preparation, which led to better regulatory reporting and credentialing accuracy.

• Expanded the digital course library to meet professional credentialing and continuing education requirements. This work opened access to specialized training content for personnel spread across dozens of states.

• Managed certification attainment processes, working with accrediting bodies to ensure programs met evolving national standards.

 

Healthcare, Telecom, & Technology Sectors Senior Learning & Development Leadership Roles

2000 – 2016

• Built enterprise learning systems and workforce development programs that strengthened organizational capability and accelerated employee readiness across healthcare, telecom, and tech.

• Designed and ran national technical training and sales enablement programs, equipping field teams with practical knowledge and performance tools.

 

Technical Tools

 

​Artificial Intellegience

• Chatgpt,

• Perplexity Computer

• Suno

• Claude,

• Synthesia

• Canva 

• Jasper

• ElevenLabs

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eLearning Authoring Tools

• Articulate Storyline 360

• Articulate RISE 360

• Camtasia

• CenarioVR

• Lectora

 

Design and Digital Media

• Adobe: In-Design, Photoshop, Animate, Illustrator, XI Pro, Dreamweaver, Audition, Captivate, Premier Pro

• Animoto Video Maker

• Audacity sound editor

• Go Pro Camera & Editor

 

Learning Technologies / LMS:

• Kaplan Learning Management System

• Docebo LMS

• Cornerstone OnDemand

• CMS: WordPress

 

Project Management & Collaboration:

• Monday.com

• WebEx conferencing applications

• Zoom

• Workday

• Power BI

• Jira